The changing customer behavior and increased expectations have made it a necessity for companies to adopt new strategies to engage customers, acquire new solutions and services to retain clients and ensure customer happiness.

However, due to some key challenges such as policies, lack of real-time data collection, system integration and data privacy, companies are struggling with achieving customer happiness and optimal satisfaction.

In light of this, Customer Experience Africa Digi-Conference will take place on 4 August 2021 to tackle the region’s vision, trends and challenges faced by different key sectors and explore cutting edge technologies that can help in achieving customer experience excellence.

Download the prospectus now to view the full agenda >>

Here’s a snapshot of CX experts from Africa speaking at the event:

  • Adewale Oyeniyi, Vice President, Operations, Foodlocker, Oyo, Nigeria
  • Bolanle Abiodun, Head of Customer Experience, Jumia, Nigeria
  • Morka Emmanuel, Chief Information Officer, Access Bank, Ghana
  • Manzi Ivan, Head of Sales, Marketing & Customer Service, African Queen No.1 Distributor Ltd, Uganda
  • Marshy Nel, Head of Information Communication Technology, ICT Authority, South Africa
  • Stanley Mwangi Chege, Group Chief Information Officer, Jubilee Insurance, Kenya
  • Samir Ahmed, Director of Corporate Customer Experience, Planning & Design, WE Telecom, Egypt